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Updated on November 12, 2025

Cancelling Your Account or Downgrading to Tier I

Estimated reading: 1 minute 86 views Contributors

All sumApp account set-ups start at Tier II for a free trial month.

No credit card is required for the free trial, so your account will just automatically downgrade to Tier I at the end of the month if you don’t choose to keep it at Tier II or higher.

If you want to downgrade immediately after setting up the account (or any time in the first month), just go to ‘My Account’, select ‘Change Subscription Plan’ at the lower left, and select Tier I.

There is no charge for Tier I.

Downgrading Your Subscription to Tier I

If you would like to cancel your subscription, view the steps for canceling below.

Canceling Your Subscription on sumApp

And remember – if you have a Tier III or Tier IV account, you cannot downgrade it.

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CONTENTS


Knowledge BaseContact

The Technical Process

The Social Process

Steps to Add Members on the ‘Manage members’ page

Follow the steps below to learn how to add a new member from the ‘Manage members

Steps to Add Members via CSV Upload in sumApp

If you have a list of members to add to your sumApp project, follow the steps be

Steps to Manually Add a Member in sumApp from Add Members Page

To manually add members to your sumApp project, follow the steps below. 1. Choos

The New ‘Member Activity Logs’

Why It’s Helpful Use the Member Activity Log when you want to understand: Whethe

Canceling Your Subscription on sumApp

    1. Scroll to the bottom of the page and click “Manage your subscription”. 2.

Downgrading Your Subscription to Tier I

1. From “My Account” scroll down to the bottom of the page to ‘Change subscripti

Choosing a Subscription Plan and Number of Projects

1. From the “My Accounts” page, navigate to the bottom of the page to the “Chang

Accessing the ‘My Accounts’ Page and How to Update Your Account Information

1. “My Projects” page of your sumApp account, navigate to the left-hand menu. 2.

My Account and Billing

Managing your Account Settings and Subscription Plans The ‘My Account’ tab is wh

Article 8: Containers, Differences, Exchanges

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