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Cancelling Your Account or Downgrading to Tier I

Estimated reading: 1 minute 172 views Contributors

All sumApp account set-ups start at Tier II for a free trial month.

No credit card is required for the free trial, so your account will just automatically downgrade to Tier I at the end of the month if you don’t choose to keep it at Tier II or higher.

If you want to downgrade immediately after setting up the account (or any time in the first month), just go to ‘My Account’, select ‘Change Subscription Plan’ at the lower left, and select Tier I.

There is no charge for Tier I.

Downgrading Your Subscription to Tier I

If you would like to cancel your subscription, view the steps for canceling below.

Canceling Your Subscription on sumApp

And remember – if you have a Tier III or Tier IV account, you cannot downgrade it.

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Cancelling Your Account or Downgrading to Tier I

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CONTENTS

Fine Tuning Your Member Options

Moving Data Between Projects and into Other Platforms

Managing Project and Member Privacy

sumApp

Kumu

Understanding Options Regarding Connections and What Shows on the Member Connections Page

sumApp Member View | Connections Page | Filter by Segment

1. Click “Connections” to find members you want to add a connection to. 2. Selec

Steps to Manually Add a Segment in sumApp from ‘Manage Members’ Page

1. From ‘My Projects’, select the ‘Manage’ drop-down for the project you want to

Manage Invitations

See a list of all members in your project. Send an invitation email to your memb

Use ‘Manage’ Button to Access All Your Project Pages

Click ‘Manage’ button to access your project management pages. Edit Survey Form.

Delete a Project

A project you no longer need can be: Deleted completely Deletion is not reversib

Manage Your Subscription

Cancel your subscription. Return to sumApp. Remove a payment method. Add a payme

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