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Most network maps are static snapshots. Social System Maps evolve over time—just like the people and relationships they represent.

Article 3: Complex Adaptive Systems: Patterns & Paradigms Naturally Shifting

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This is the third article in an 8-week series exploring foundational systems thinking concepts that deepen your social system mapping practice. Originally written for the 2025 RE-AMP Systems Thinking Academy, and originally published in my blog these concepts help you understand and work more effectively with the living systems you’re mapping.

While the previous section illuminated the potency of paradigm shifts, the dynamics of actual transformation within complex human systems asks us to look even deeper. To understand how mindsets ripple outward into systemic change, we turn toward Complex Adaptive Systems (CAS) — the very nature of human collectives.

For sumApp users: Understanding that the systems you’re mapping are Complex Adaptive Systems fundamentally changes how you interpret your data and facilitate conversations about it. Your network visualization isn’t just a static picture—it’s a snapshot of a living system where relationships continuously influence each other and create emergent patterns.

The Human Systems Dynamics Institute defines a CAS as “…a group of semi-autonomous agents who interact in interdependent ways to produce system-wide patterns, such that those patterns then influence the behavior of the agents.” In human systems, these “agents” might be individuals, teams, organizations, or even ideas.

In essence: agents interact; interactions give rise to patterns; and those patterns, in turn, influence future interactions. This ongoing, living feedback loop shapes the evolution of the system over time.

In mapping practice: When you’re gathering relationship data, you’re capturing this feedback loop in action. A collaboration between two organizations might strengthen their influence relationship, which then affects how resources flow, which shapes future collaborations. Your map reveals not just current connections, but the dynamic patterns that will influence how the system evolves.

The patterns of selective attention, mindset, and action — arising from each agent’s cascade of inference — continuously interact, combine, and solidify into system-wide norms and behaviors. Over time, these patterns can become self-reinforcing, deeply embedding themselves into the fabric of the system’s culture and functioning.

Imagine, for example, how shared norms around collaboration might arise within an impact network: small acts of trust, moments of resource-sharing, the navigation of tensions — each interaction sowing seeds. Over time, those seeds grow into an emergent “culture of collaboration” that shapes every new relationship within the network.

These emergent patterns — once stabilized — can become remarkably resilient. This explains why systems so often revert to old patterns once external change efforts recede. And it hints at the deeper work required: durable transformation arises not from controlling surface behaviors, but from reshaping the deeper patterns of relationship, perception, and meaning.

Key Features of Complex Adaptive Systems

  • Interdependence: Every agent both shapes and is shaped by others.
  • Adaptation and Emergence: Complex systems defy control and prediction; even concentrated authority cannot foresee or control the outcomes that emerge through dynamic interactions.
  • Non-linearity: Small shifts can have massive, unpredictable impacts.

For mappers: This means your network map shows interdependencies where every organization both influences and is influenced by others. It also means you can’t predict exactly how the system will change, but you can identify patterns and potential leverage points where small shifts might have larger impacts.

Approaching living systems with a mechanistic “gear logic” — trying to predict, control, and optimize — tends to backfire. Living systems resist control precisely because they are alive: composed of semi-autonomous agents, each acting with its own perspective and adaptive intelligence. Complexity behaves differently. What is needed is “pattern logic” — the art of sensing, responding, and nurturing emergent coherence.

Mechanistic Systems vs. Living Systems

Not all systems behave alike. Some — like machines — are mechanistic: designed, static, requiring external maintenance. A toaster is a simple mechanistic system; a nuclear reactor is a complicated one. Neither adapts spontaneously, and no mechanistic system emerges organically.

Living systems — bodies, ecosystems, communities — are different. They self-organize. They evolve. Their patterns of structure and function emerge dynamically from within.

Human systems straddle these worlds. While deeply living and adaptive, they are often entangled with mechanistic overlays — institutional structures, bureaucratic routines, and engineered processes. When these overlays dominate, the living aliveness of human systems is stifled.

The more our systems are built from a mechanistic paradigm, the more they depend on command, control, and maintenance. The more we cultivate living systems paradigms, the more we trust in emergence, resilience, and the creative intelligence of relationships.

In human systems, paradigms are not just background beliefs — they are active agents shaping the field of interaction.

To influence living systems meaningfully, we must work relationally: attending to patterns, tending to meaning, and inviting shifts not through force, but through subtle, relational interventions.

Why this matters for your mapping practice

  • Human systems cannot be controlled or predicted through simple, linear interventions.
  • Applying “gear logic” to living systems risks undermining their resilience and creativity.
  • Our habitual tendencies toward control and prediction must be gently, rigorously re-examined.
  • Shifting toward “pattern logic” demands not only new strategies, but new ways of seeing — and new ways of being together.

Applied to sumApp projects:

  • Interpret your network data as a living, evolving system rather than a fixed structure
  • Look for feedback loops and reinforcing patterns in relationship types
  • Identify emergent properties that arise from the interactions you’ve mapped
  • Use your findings to spark conversations about system dynamics, not just individual connections
  • Recognize that small changes in key relationships might have unpredictable ripple effects
  • Focus on nurturing healthy patterns rather than trying to control specific outcomes

Understanding the nature of Complex Adaptive Systems opens a new way of engaging systemic change — one rooted in humility, curiosity, relational attunement, and a deep respect for the living field we are part of.

In the next article, we’ll introduce the Stacey Matrix — a tool that helps us discern the conditions within different systems, and choose approaches that are fit to the complexity and uncertainty we encounter.


Continue the series: Follow the complete 8-week series to deepen your understanding of the systems thinking that makes social system mapping truly transformational.

Next: Article 4 explores the Stacey Matrix — a framework for understanding different types of complexity and choosing approaches that fit the conditions you’re navigating.

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CONTENTS

My Account and Billing

Article 8: Containers, Differences, Exchanges

Article 7: Pattern Spotting

This is the seventh article in my 8-week series exploring foundational systems t

Article 6: Attending to Our Attention

This is the sixth article in my 8-week series exploring foundational systems thi

Article 4: The Stacey Matrix

Understanding Contexts for Creating Generative Conditions This is the fourth art

Using the ‘Send me my link form’

This article walks through what to do if a map member loses their personal sumAp

Article 5: Navigating Complexity — The HSD Theory of Change

As mappers, we’re always grappling with complexity. Networks don’t behave like m

Article 3: Complex Adaptive Systems: Patterns & Paradigms Naturally Shifting

Why do systems revert to old patterns even after successful change efforts? The

Article 2: Systems Thinking and Paradigms

Why does change feel so elusive, even when there's abundant good will? The answe

Article 1: Systems Thinking Starts in Our Minds

Why do we get stuck even when our hearts are in the right place? Systems thinkin

Deepen Your Systems Practice — Systems Thinking Academy for sumApp Users

Working on a social system mapping project? The technical aspects of using sumAp

Systems Thinking Trail Guide Series

Frequently Asked Questions

What is Social System Mapping? Social System Mapping is an expanded version of N

Recently Updated: The Living Trail

Been here before? Welcome back, map-walker. This page is your compass for what’s

sumApp Overview

If you’d like a little orientation to sumApp, this 57 second video should help!

Networkism – The New Cultural Meme

In a March 2015 TED Talk, data visualization researcher Manual Lima explores wha

Intro to project set-up

Envisioning

Project Data-Management

Project Launch

Project Set-Up

Principles

Four Hats

Account Info

Intro to Social System Mapping

Pre-existing Data

Define Settings

Time Tags

Add Members

Manage Invitations

Define Email Templates

Manage Members

Define Opt-In Form

Intro to Mapping

Designing the Input Tools

The Advocates

Sharing the Vision

Edit Connection Options

Edit Survey Form

Import Connections

Intro to Data Management

The Storytelling Hat: Weaving Meaning Throughout the Mapping Project

The Storytelling Hat is worn across the whole Social System Mapping journey — fr

Member Views

Accounts and Tiers

Intro to sumApp

SenseMaking

Kumu

Getting Started

sumApp

Intro to Social System Mapping

Mapping

Envisioning

Getting Started

SenseMaking

We Made a Social System Map – Now What Do We Do With It? Social System Mapping e

Adding Pre-existing Data: Preliminaries

A preliminary video on what to expect when adding pre-existing data to a sumApp

Opt In Form

Are you starting a new mapping project? The Opt In Form is one way to help get n

Intro to Member Views

The Member View is the interface that your members will engage with. You – as th

StoryTelling

This article is in \’placeholder\’ phase. If you need this info soon, please put

sumApp Member View | Map Page

The Map Page allows you to embed your Kumu map back into the sumApp interface. T

Importing Connections from Another Project | Tier IV

Many of our customers work with different networks that have overlapping members

The Status Report

The ‘Status Report’ in sumApp helps you access a CSV file with all of your map m

How To Insert The Live JSON Link Into Kumu

How To Add “Relative” Links To Views In The Side Panel

An Absolute link is a full URL:  https://kumu.io/HSDInstitute/hsdnetwork#home/in

How the Segments Work in the Members Connections View

sumApp Member View | Survey Page

The member view survey page is almost completely defined in the Survey Editor. F

Approaches to Mapping People AND Organizations

A network is often made up of a combination of organizations and individuals – w

Understanding Your Data Flow Options

sumApp is a tool designed to GATHER your network data in an easy, user-friendly

Download Data

This article is in \’placeholder\’ phase. If you need this info soon, please put

Data-Flow Option #3) Link Into a Google Sheet then Link Google Sheet into Kumu

If you want to incorporate data gathered from sources other than sumApp, or make

Accounts Needed for Social System Mapping

Social System Mapping involves the use of two online platforms, sumApp and Kumu.

Map Literacy – Example #1

Just to see what I mean by mapping being a ‘language’ – watch this one minute .g

Networkism – The New Cultural Meme

In a March 2015 TED Talk, data visualization researcher Manual Lima explores wha

It’s a New Language That is Emerging

I like to say that Social System Mapping is one genre in a new visual language t

It Takes a Social System to Map a Social System

Social System Mapping is an art of collaborative process — requiring at least fo

The SenseMaker Hat

Isn’t SenseMaking the Same as Envisioning? Not at all! People often think of vis

The Technician Hat

Is Technician The Role You Fill In AN SSM? The Technician or Technicians are gen

The Four Mapping ‘Hats’

A Social System Mapping project thrives when four Thinking Hats are present: Vis

The Visionary Hat

Are You An SSM Visionary? The person or persons wearing the Visionary hat are ge

sumApp Pricing Table

  Tier I   Tier II   Tier III*   Tier IV*   Cost Monthly Annual Monthly Annual M

sumApp Features by Tier

Tier I – free Up to 3 projects| max 1,500 people/project Kumu-Ready data structu

How To Upgrade Your Account

If you already have a sumApp account (including an old trial that has been downg

Cancelling Your Account or Downgrading to Tier I

All sumApp account set-ups start at Tier II for a free trial month. No credit ca

The ‘Meet Them Where They’re At’ Principle

This is related to the Show Don’t Persuade principle, and it’s about not stressi

Understanding the Relationship Between sumApp and Kumu

Kumu is an online platform that visualizes data in network graph format.  A pers

Member Views and Admin Views

Just as with most survey tools – sumApp has two layers of users who engage with

How to Start Mapping – Create a Pilot/Prototype Map

Social System Mapping means that: All of this makes it hard to know where to sta

How to Merge a Member with Multiple Profiles into a Single Profile

Data-Flow Option #1) Download to Desktop – Upload to Kumu

When we first developed sumApp, this was the only way to get data into Kumu. We’

Data-Flow Option #2) Live Link from sumApp to Kumu

This is by far the simplest and most popular option among sumApp users.  Read ab

Introduction to The sumApp Data Management Tab

The sumApp Data Management Tab enables you to: The Three Ways of Getting Your Da

Using the Graph Commons data output

sumApp now works with both Kumu AND Graph Commons! Graph Commons is an Open Sour

How to Hide sumApp Fields in Kumu

The Envisioning Phase

The Envisioning Phase simply means – everything that needs to happen to get a pr

The Advocate Team

In an ideal world, there would be a core group of early adopters – advocates – i

sumApp Content Development

There are 7 content items that the Visionaries/Advocates should provide to the T

Turning Data-Flows Into a Practice

Moving data around is by far the most confusing, time-consuming, mind-numbing pa

The Mapping Phase: Wearing the Technician Hat

The Mapping Phase is where vision takes shape. Wearing the Technician Hat means

The Project List

Project List Page The project list gives you an overview of your projects and ac

Social System Mapping Principles

The original network visualization tools (as well as, perhaps, the underlying sc

The ‘Show Don’t Persuade’ Principle

One of my first insights into this kind of project is that ‘network mapping’ or

Impact on Survey When Loading Pre-Existing Data | Tiers III & IV

Tiers III & IV enable you to incorporate data about your members that you’ve

The Create Survey Workspace

Tiers II, III & IV include a survey / member profile.  You customize your su

How to Re-Order Your Survey Question Options (temporary work-around available in Tiers III & IV only)

There’s one place where sumApp is not yet as flexible as it should be, if we’re

Tier Differences in The Survey Builder

The Survey Editor will be slightly different, depending on which Tier you’ve sub

Changing Survey Questions and Options

sumApp was designed to enable you to test, reflect, learn, adapt and iterate thr

Custom Survey Filter | Tier IV

Sometimes the segment filter on the connections page just isn’t enough. Your pop

Planning for Kumu When Defining Field Types

Most surveys aren’t designed with complex data-visualization in mind, so even pe

Connection Options | Tiers I & II

You can change your options in Setup > Define connection options  – #1 &

Understanding Connections in the Social System Mapping Context

The Connections Page of the Member View represents the key functionality of sumA

sumApp Member View | Bio Page

The Bio page is the first page your members will see when the click on the link

sumApp Member View | Connections Page

Purpose of the Connections Page The Connections Page represents sumApp’s core fu

Understanding sumApp Tiers

Our initial intention when creating sumApp – in addition to creating the tool we

How To Transfer A Project To Another User

If you need to transfer a project to another user, we can do that for you. To do

Survey Field Types

Types of fields available in the survey 1) Text input. Open ended short text fie

How To Load Pre-Existing Data Into sumApp | Tiers III & IV

What Is ‘Pre-Existing’ Data? Pre-existing data is information about your members

Adding Members With Pre-Existing Data

Tiers I and II only allow you to load the core fields necessary for sumApp to fu

The ‘Data That Makes a Difference’ Principle

I stole this phrase from Michael Quinn Patton’s upcoming book ‘Blue Marble Evalu

The Sensitizing Principle

A social system map can instigate lot’s of great actions. A social system map ca

Understanding your map embed options

Now that you can use sumApp with two different platforms, we figured you’d want

How to Change the Date Format in Excel to a Different Locale Other than English (USA)

Link for Walk-through Method 1: How to change the Date Format in Excel Link for

Instructions for Using Tim’s Header Maker – Simplified Version

Instructions for Tim’s Header MakerSimplified VersionMar 25, 2024 Video Tutorial

Instructions for Using Tim’s Header Maker Part 2

Instructions for Tim’s Header MakerPublic Full VersionJul 25, 2024 Video Tutoria

Multi-Modal Connection Option Field Types | Tiers III & IV

Most of the connection field types are identical to the survey field types, but

The Define Connection Options Workspace | Tiers III & IV

Defining connection options in Tiers III & IV is very similar to setting up

Understanding and Preparing the Three Email Template Types

Why have three templates? sumApp was designed to be what we call ‘evergreen’ – i

Project Settings

Settings for all Tiers The aspects of the Member Views (outside of the survey an

How to Add the Kumu Embed Link Into sumApp

Once your map is ready to share, you can put the Kumu embed link to show it with

Introduction to Project Setup

The project setup tabs are how you access everything related to customizing your

Understanding the URL field on the Bio page

Graph Commons, just like Kumu, is fussy about how your data is structured (hence

The Three General Phases

Social System Mapping unfolds in three fluid, overlapping phases — Envisioning,

What is Social System Mapping?

Social System Mapping is an expanded version of Network Mapping that is emerging

The Purpose of Social System Mapping

Social system mapping (SSM) is a new mapping practice that can present on the su

Video of a Social System Mapping Presentation to the Blue Marble Evaluation Network

Sarah Shanahan of the RE-AMP Network and I recently had the honor of presenting

Why think about each phase separately?

A guide to starting your Social System Mapping journey with small, intentional s

sumApp Overview

sumApp Overview If you’d like a little orientation to sumApp, this 57 second vid

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