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How To Upgrade Your Account

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If you already have a sumApp account (including an old trial that has been downgraded to Tier I), go to the log-in page and log in. You can re-set your password there if you’ve forgotten it. Once you’ve logged in – just follow the pictures below:sumApp 'my account' pagesteps to take to upgrade a sumApp account

Warning: once upgraded to Tiers III or IV, a project cannot be downgraded again to a lower Tier. Please be sure you understand how the Tiers work before you upgrade.

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How To Upgrade Your Account - PreviousCancelling Your Account or Downgrading to Tier INext - How To Upgrade Your AccountHow To Transfer A Project To Another User

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CONTENTS


Knowledge BaseContact

Fine Tuning Your Member Options

Moving Data Between Projects and into Other Platforms

Managing Project and Member Privacy

sumApp

Kumu

Understanding Options Regarding Connections and What Shows on the Member Connections Page

sumApp Member View | Connections Page | Filter by Segment

1. Click “Connections” to find members you want to add a connection to. 2. Selec

Steps to Manually Add a Segment in sumApp from ‘Manage Members’ Page

1. From ‘My Projects’, select the ‘Manage’ drop-down for the project you want to

Manage Invitations

See a list of all members in your project. Send an invitation email to your memb

Use ‘Manage’ Button to Access All Your Project Pages

Click ‘Manage’ button to access your project management pages. Edit Survey Form.

Delete a Project

A project you no longer need can be: Deleted completely Deletion is not reversib

Manage Your Subscription

Cancel your subscription. Return to sumApp. Remove a payment method. Add a payme

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